Payments & Refunds
How do I pay for a PickHerbal.com purchase?
offers you online payment methods. Whatever your online mode of payment, you
can rest assured that PickHerbal.com's trusted payment gateway partners use
secure encryption technology to keep your transaction details confidential at
You may use Internet Banking to make your purchase.
PickHerbal.com also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on PickHerbal.com?
There are zero hidden charges when you make a purchase on PickHerbal.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the your (purchaser) location.
How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in India.
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Is it safe to use my credit/debit card on PickHerbal.com?
Your online transaction on PickHerbal.com is secure with the highest levels of transaction security currently available on the Internet. PickHerbal.com uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
What steps does PickHerbal.com take to prevent card fraud?
realizes the importance of a strong fraud detection and resolution capability.
We and our online payments partners monitor transactions continuously for
suspicious activity and flag potentially fraudulent transactions for manual
verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc. the refund is processed.
The order may be cancelled before shipment due to any of the following reasons
1. The specific product/model is out of Stock.
2. The order could not be shipped within the specified timeline.
3. On customers request
4. The shipping address is not serviceable.
5. Any other reason beyond the control of PickHerbal.com.
The orders may be cancelled post shipment and delivery due to any of the following reasons
1. Established defect in the product which the seller is not able to either replace or repair.
2. Correct product could not be delivered.
3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
4. Customer refused to take the delivery, refund would not be applicable in case of perishable products, like flowers, cakes, etc. and/or in case of made to order and personalized products, like mugs, T-shirts with personal pictures.
5. Products damaged during transit and delivery not accepted.
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
1. Ensure that the product is in seller warranty.
2. Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
3. The refund shall be processed only after the product is shipped back and received by merchant.
4. Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
5. The return courier awb/tracking number is not intimated to PickHerbal.com customer support team is not eligible for refund
6. The order returned must accompany all the accessories which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount
7. Any charges levied as tax is not eligible for refund.
1. Please connect with our customer care via email or call.
2. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
3. Ensure to collect the seller address from PickHerbal.com customer care.
4. Pack the product properly and label the product with the order number, seller address and your address.
5. Follow the instructions of customer care carefully for coordinating with the Courier company.
6. Ensure that the awb/ tracking number is shared with PickHerbal.com customer care once the courier agency has picked up the product.
7. The order shall be cancelled once the seller receives the product in undamaged condition [there should be no scratches, no dents etc. Please ensure to pack the product properly before handling it over to courier representative.
A refund can be refused if the following conditions are met.
1. The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.
2. The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
3. The above process does not apply to IBP, books, CD, DVD, Blue-ray, cd roms, magazines and flyers and confectionary items.
1. The product ordered has not been shipped within the estimated time mentioned at the time of placing the order.
2. No intimation regarding delayed shipment of product is received either by call or sms.
3. For non-delivery, the issue needs to be reported within 15 working days to PickHerbal.com.
4. Once the non-delivery of the order is acknowledged, the request of cancellation and refund shall be initiated by PickHerbal.com customer care.
• On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines plus the shipping charges.
• PickHerbal.com.co.in is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.